Privacy Policy

Your privacy matters to us. This policy explains how felundraxstudio protects and manages your personal information when you use our financial analysis platform.

Information We Collect

When you use felundraxstudio's financial analysis platform, we collect several types of information to provide you with personalized financial insights and improve our services. This includes information you provide directly to us, data we collect automatically through your use of our platform, and information from third-party sources when necessary for financial analysis.

Personal Information You Provide

Contact details including your name, email address, and phone number when you create an account

Business information such as company name, industry sector, and financial data you upload for analysis

Payment information when you subscribe to our premium services, though we don't store complete credit card details

Communication preferences and feedback you provide through our support channels

Profile information and preferences you set to customize your dashboard experience

Automatically Collected Information

Usage data including pages visited, time spent on platform, and features accessed

Technical information such as IP address, browser type, device information, and operating system

Log files that record system activity and help us troubleshoot technical issues

Cookies and similar technologies to enhance your user experience and remember your preferences

We only collect information that's necessary to provide our financial analysis services effectively. You can control much of what information is shared through your account settings.

How We Use Your Information

felundraxstudio uses your information primarily to deliver comprehensive financial analysis services tailored to your business needs. We process your data to generate insights, create reports, and help you make informed financial decisions. Beyond service delivery, we use information to improve our platform, ensure security, and communicate with you about your account.

Service Provision

Analyzing your financial data to generate personalized insights and recommendations

Creating custom reports and dashboards based on your business requirements

Providing customer support and responding to your inquiries

Processing payments and managing your subscription account

Sending important updates about your account, service changes, or security notifications

Platform Improvement

Analyzing usage patterns to enhance platform functionality and user experience

Developing new features and services based on user needs and feedback

Conducting research to improve our financial analysis algorithms

Testing new features with select users to ensure quality before broader release

Information Sharing and Disclosure

felundraxstudio takes a conservative approach to sharing your information. We don't sell your personal data to third parties, and we only share information when necessary to provide our services, comply with legal requirements, or protect our users' interests. Any sharing is done with appropriate safeguards and only with trusted partners who meet our security standards.

Service Providers

Cloud hosting providers who help us maintain secure and reliable platform infrastructure

Payment processors who handle subscription billing and financial transactions securely

Analytics services that help us understand platform usage while protecting user privacy

Customer support tools that enable us to provide efficient help and troubleshooting

Legal and Safety Requirements

Compliance with valid legal requests from government authorities or law enforcement

Protection of felundraxstudio's rights, property, and safety, or that of our users

Prevention of fraud, security breaches, or other illegal activities

Enforcement of our terms of service and other agreements

Data Security and Protection

Security is fundamental to everything we do at felundraxstudio. We implement multiple layers of protection to safeguard your information from unauthorized access, alteration, or disclosure. Our security measures include both technical safeguards and organizational policies that ensure your data remains protected throughout its lifecycle on our platform.

We use industry-standard encryption for data transmission and storage, and our security protocols are regularly updated to address emerging threats.

Technical Safeguards

SSL encryption for all data transmission between your device and our servers

Advanced encryption standards for data storage and database protection

Multi-factor authentication options to secure your account access

Regular security audits and penetration testing to identify potential vulnerabilities

Automated monitoring systems that detect and respond to suspicious activity

Access Controls

Role-based access controls that limit employee access to necessary information only

Regular access reviews and updates to ensure appropriate permissions

Secure authentication protocols for all system access

Comprehensive logging of all access and changes to sensitive information

Your Rights and Choices

You have significant control over your personal information and how it's used on our platform. felundraxstudio respects your privacy rights and provides multiple ways for you to access, update, or control your data. We've designed our platform to give you transparency and control over your information while maintaining the functionality you need for financial analysis.

Data Access and Correction

Access your personal information through your account dashboard at any time

Update or correct your profile information, contact details, and preferences

Request a copy of all personal data we have about you in a portable format

Review and modify your privacy settings and communication preferences

Data Control Options

Delete specific pieces of information or entire datasets you've uploaded

Opt out of non-essential communications while maintaining important account notifications

Control cookie preferences and tracking settings through your browser or account settings

Request account deletion, which will remove your personal information from our active systems

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal obligations. Our retention policies are designed to balance your privacy rights with practical business needs and regulatory requirements. When information is no longer needed, we securely delete it according to established procedures.

Retention Periods

Active account information is retained while your account remains active and for 12 months after closure

Financial data you upload is kept for analysis purposes and deleted upon account closure unless legally required

Communication records are maintained for 24 months to provide ongoing customer support

Payment information is retained as required by financial regulations and tax obligations

Usage logs and technical data are typically retained for 18 months for security and improvement purposes

International Data Transfers

felundraxstudio operates primarily within Malaysia, but we may transfer your information to trusted service providers in other countries to deliver our services effectively. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to privacy standards equivalent to those in Malaysia.

All international transfers are governed by appropriate legal frameworks and contractual protections to ensure your data remains secure regardless of location.

Updates to This Policy

This privacy policy may be updated periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through your account email and provide clear information about what's changed. We encourage you to review this policy regularly to stay informed about how we protect your information.

Minor updates that don't affect your rights or how we handle your information may be made without specific notification, but we'll always update the "last modified" date at the bottom of this policy. For major changes that significantly impact your privacy or data handling, we'll seek your consent where required by law.

Privacy Questions or Concerns?

If you have questions about this privacy policy or how we handle your information, please contact us:

felundraxstudio Privacy Team
No 1, Pinang 1, Taman Sri Pinang, Jalan Sri Amber 1, Taman Templer, 70200 Seremban, Negeri Sembilan, Malaysia
Email: info@felundraxstudio.sbs
Phone: +60192709954

This privacy policy was last updated on March 15, 2025